Peoples Energy Analytics.
Reducing unpaid energy bills while improving revenue recovery.
Read a one-page overview.
Peoples Energy Analytics delivers a complete business solution for identifying and reaching at-risk customers before they default on their bills.
By using Energy Limiting Behavior™ metrics, we can accurately determine who is at risk of default and connect them with assistance programs years before they ever miss a payment.
Our solutions create up to a 94% cost reduction in identifying at-risk customers.
“This is an opportunity to utilize data in a really great way, and I hope more utilities will take advantage of the same kind of tactics to make sure that we're reaching underserved populations.”
-Elizabeth Marx, executive director of the Pennsylvania Utility Law Project
Sample Case Study.
How Peoples Energy Analytics improves energy affordability for Peoples Natural Gas.
Problem: Defaulting on Payments
Peoples Natural Gas (PNG), an Essential Utilities company, is the largest natural gas utility in Pennsylvania, serving more than 740,000 homes and businesses in Western PA and KY.
Committed to providing safe, affordable and reliable service, PNG is always seeking new ways to support customers experiencing financial hardship.
But identifying at-risk customers before they default on their utility payments has always been a challenge. Traditional prediction methods rely on late payment patterns, often leading to costly collection efforts, service disconnections, and unclaimed assistance program funds.
That’s why PNG partnered with Peoples Energy Analytics (PEA), which uses proprietary, data-driven, predictive analytics to proactively identify customers in financial distress and connect them with assistance programs before they fall behind.
Full business solutions across the energy pipeline.
Our services create a reduction in unpaid energy bills and an increase in revenue recovery. We provide a complete business solution that includes strategy design, data analysis, and marketing outreach support.
Our tools have helped multiple utility companies implement strategies for enhancing energy affordability, reducing Energy Equity Gap™ challenges, and improving the customer experience.
